Refund Policy
Thank you for choosing Stotland Medical for your telemedicine services. We strive to provide you with the best healthcare experience possible. This Policy outlines the terms and conditions under which refunds may be issued for services rendered through our website.
Eligibility for Refunds
1.1 Services Rendered:
Refunds are generally not available for services that have already been rendered by healthcare providers through our telemedicine platform. Once a consultation, diagnosis, or treatment has been provided, it may not be granted.
1.2 Non-Performance:
In the event that a scheduled appointment or service cannot be performed by a healthcare provider due to unforeseen circumstances, technical issues, or any other reason, we will make reasonable efforts to reschedule the appointment or offer an alternative solution. If we are unable to provide the scheduled service and a suitable alternative cannot be arranged, you may be eligible.
Refund Requests
2.1 Contacting Customer Support:
If you believe you are eligible, please contact our customer support team with the service in question. Requests received after this period may not be considered.
2.2 Providing Information:
To process your request, please provide us with the following information:
Your name and contact details.
Date and description of the service for which you are requesting.
Any supporting documentation or evidence related to your request.
Refund Processing
3.1 Evaluation:
Once we receive your request, we will review the details and evaluate your eligibility for a based on the terms outlined in this policy.
3.2 Notification:
We will notify you of the status of your request within a reasonable timeframe. If approved, we will initiate the process.
3.3 Refund Method:
This will be issued using the original payment method used for the service, unless otherwise specified or agreed upon by both parties.
Non-Refundable Fees
4.1 Administrative Fees:
Please note that certain administrative fees, such as appointment scheduling fees or processing fees, may be non-refundable, even if the service has not been rendered. These fees cover the costs associated with scheduling, administration, and maintenance of our telemedicine platform.
4.2 Third-Party Fees:
Third-party fees, such as payment processing fees or charges imposed by financial institutions, are beyond our control and may be non-refundable.
Changes to Refund Policy
We reserve the right to modify or update this Policy at any time, without prior notice. Any changes to this policy will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically for any updates or changes.
Contact Us
If you have any questions, concerns, or requests regarding this Policy, please contact us at:
Address: 2885 Sanford Ave SW, Grandville, MI 49418, United States
Call: +1 (724) 299-1220
Email: support@stotlandmedical.com
We will make reasonable efforts to respond to your inquiries and address any concerns in a timely and appropriate manner.
